Privacy Policy

Last updated: September 10, 2026

1. Introduction

Timberparts ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at timberparts.com.

2. Information We Collect

Information You Provide

Contact form submissions (name, email address, phone number, subject, message, and the page you were referred from, if any)
Account information (name, email, phone, password, and optionally your company name and mailing address) when you register
Two-factor authentication data (encrypted secret key and recovery codes) if you choose to enable this security feature
Reviews and feedback you submit through our website

Information Collected Automatically

Device and browser information (browser type, operating system, device type)
Usage data (pages visited, time spent, click patterns) via Google Analytics — only when you consent to analytics cookies
IP address and approximate geographic location

3. How We Use Your Information

To respond to your inquiries and contact form submissions
To manage your account and provide customer service
To send transactional emails such as password resets, email verification, and contact form confirmations
To improve our website and understand how visitors interact with it (with your consent)
To ensure the security and integrity of our website

4. Cookies and Tracking

We use cookies and similar technologies on our website. You can manage your cookie preferences at any time using the Cookie Settings option in our website footer. For detailed information about the cookies we use, please see our Cookie Policy.

5. Third-Party Services

We use the following third-party services:

Google Analytics — For website analytics and traffic analysis (only with your consent). Google may collect data as described in their Privacy Policy.
Google Maps — Embedded map to show our business location (loaded only with your consent). When loaded, Google receives your IP address and browser information.
Email Service Provider — We use a third-party email service to deliver transactional emails (e.g. password resets, contact form confirmations). The provider processes your email address and message content solely to deliver these emails on our behalf.
Cloudflare Turnstile — Used on our sign-in, registration, password reset, two-factor verification, and contact forms to verify you are human and prevent spam/abuse. Cloudflare may process your device and browser signals to perform this check.
Error Monitoring — We use an error-monitoring service to detect and diagnose technical problems on our website. This may include technical information such as the page URL, browser details, and server error data.

Some of these services are operated by companies based outside Canada (including in the United States). When your information is processed by these services, it may be stored or accessed in jurisdictions with different privacy laws than Canada. We ensure appropriate safeguards are in place through contractual obligations with these providers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for business record-keeping purposes. Account data is retained for the duration of your account.

7. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the collection, use, or disclosure of your information
Request deletion of your personal information
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encrypted connections (HTTPS), secure session management, and restricted access to personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

Timberparts is responsible for the personal information under its control. If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about our privacy practices, please contact us:

Phone: 1 (855) 797-2787
Mail: Timberparts, 42 Armand Road, Penobsquis, New Brunswick, Canada E4G 0B2
Online: Contact Form